Terms of use

These terms cover the use of the website at actionbrain.ai and of the service at app.actionbrain.ai. The service is operated by Shopy Partners, of 3 Derech HaHadarim, Ganei Tikva, Israel ("we"). Using the site or opening an account means you accept these terms. If you do not accept them, do not use the service.

What the service does

ActionBrain connects to the systems your business already works with, builds one knowledge base out of them, and puts AI agents on top that answer your customers, an assistant that answers your team, and dashboards that show what is happening. What each plan includes is set out on the pricing page.

Who can open an account

The service is built for businesses. Whoever opens an account must be old enough to enter into a contract and must be authorised to act for the business the account is opened for. Opening an account in a business's name is a statement that you hold that authority.

Your account

• Your sign-in details are yours alone and must not be passed to anyone.
• You are responsible for everything done through your account.
• If you learn that someone is using your account without your approval, tell us at once.

Prices, billing and tax

• The price is per business and includes a number of seats. Beyond that number, each additional seat is charged as set out on the pricing page.
• Prices on the site exclude VAT. VAT is added to the invoice where the law requires it.
• Billing is in advance, for the period you chose: monthly or yearly.
• A subscription renews by itself at the end of each period, at the same price, until you cancel.
• A seat added mid-period is charged for the days that remain.
• If a charge fails we tell you and give you time to fix it before the account is suspended.
• A price change is sent in advance and applies only from the following period. If you do not accept it, you can cancel before it takes effect.

Payment

Payment is handled by a licensed payment processor. We do not store card details and we have no access to them — they go straight to the processor, which meets the PCI-DSS standard. An invoice is issued for every charge.

Credits, and bringing your own key

Artificial intelligence actions — an agent answering, a conversation being analysed, knowledge being suggested — use credits. Each paid plan includes a monthly allowance, and you can see at any moment how much of it is left. On the free plan, outside the seven-day trial, the chat runs on your own AI key. You can buy more credits, and you can connect your own AI key and pay the provider directly. The provider you connect must be one ActionBrain permits for this purpose; the permitted set is limited to providers whose published terms prohibit using API data to train or improve models, and the limit is enforced by the application. Credits that were bought and not used are not refunded in money, but they stay available while the account is active. Nothing is switched off without telling you first.

The free plan

• The free plan has no time limit and is limited in scope, as set out on the pricing page.
• It carries a small credit line of ours at the bottom of the chat. Removing it means moving to a paid plan.
• The first seven days from opening an account are a trial: every capability is open, and up to 20 US dollars of artificial-intelligence use is on us. No payment card is needed, and no AI key of your own.
• When the trial ends there is no charge and no automatic move to a paid plan. The advanced capabilities close, and the chat for your site carries on with your own AI key or with credits you have bought.
• We may change what the free plan includes, or end it, on 30 days' notice.

Cancellation and refunds

• You can cancel at any time, from inside the account or by writing to orel@actionbrain.ai. Cancellation takes effect at the end of the period you have paid for, and the account stays active until then.
• Cancellation under Israeli consumer protection law: a distance transaction may be cancelled within 14 days of the transaction or of receiving the disclosure document, whichever is later. In that case the payment is refunded less the cancellation fee the law allows and less a proportionate amount for the days actually used.
• For a person with a disability, a senior citizen or a new immigrant, the cancellation period is four months from the transaction, subject to the conditions in the law.
• Beyond the statutory cancellation period, amounts paid for a period that has already begun are not refunded unless agreed otherwise in writing.
• A cancellation or refund request is answered within 14 business days, and the credit is made to the same means of payment.

What you may and may not do

You may use the service for your own business and within the law. You may not:

• Upload content you have no right to use.
• Send messages through the service that the law forbids, including marketing without consent.
• Try to reach another business's account, or interfere with how the service runs.
• Resell the service, or open it to people who are not part of your business, without our written agreement.
• Use the service to impersonate someone, or to present an agent's answer as a person's where the law forbids it.

Your content stays yours

Everything you upload or connect stays yours. We process it to give you the service and for nothing else — the detail is in the privacy policy. The rights in the service itself, in its code and in the brand remain ours.

Connecting other systems

The service connects to systems you already work with, under permission you grant. Making sure you have the right to connect that system, and to take information out of it, is your responsibility. That system's own terms continue to apply to you, and we are not responsible for how it behaves or for changes it makes.

About the answers the system gives

The system answers from the information you connected to it. When the knowledge base holds no answer, it says so rather than inventing one. Even so, its answers are not a substitute for professional advice — legal, medical, financial or otherwise — and checking them before acting is your responsibility. You are also responsible for what your agents send to your customers.

Availability and changes to the service

We keep developing the service. Capabilities may change, be added or be closed. We do not promise uninterrupted operation: there may be breaks for maintenance, and breaks for reasons outside our control. A material capability being withdrawn is announced in advance.

Liability

The service is provided as it is. To the extent the law allows, we are not liable for indirect damage, lost profit or lost data arising from use of the service or from being unable to use it. In any event our total liability will not exceed what you paid us in the three months before the event. Nothing here limits liability that cannot be limited by law.

Ending the agreement

You can close your account at any time. We may suspend or close an account if these terms are broken, after notice — and immediately in the case of a serious breach or a security risk. Before an account closes you will be able to export your business's data, and for 30 days afterwards.

Governing law and jurisdiction

These terms are governed by the laws of the State of Israel. The competent courts in the Tel Aviv district have exclusive jurisdiction, unless the law provides otherwise in favour of a consumer.

Changes to these terms

We update these terms from time to time. A material change is published on the site before it takes effect, and account holders are told about it. Continuing to use the service afterwards means accepting the updated terms.